Return & Refund Policy

We want you to be completely satisfied with your purchase. If for any reason you are not entirely happy, we are here to assist you with our return process.

Return Conditions

To be eligible for a return, your item must meet the following criteria:

• The item must be unused and in the same condition as you received it.
• The item must be in its original packaging.

Return Window

You have 14 days from the date you received your item to request a return.

Refund Process

Once we receive your returned item and verify that it meets the required conditions, we will initiate your refund. Please allow 5 to 10 business days for the refund to be processed and credited to your original method of payment.

How to Start a Return

If you would like to initiate a return, please send an email to service@xclyydsb.com to obtain the return address and further instructions. Our team will guide you through the next steps to ensure your request is handled promptly.